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Managed Network Operations Center

NOC Services

Infrastructure problems slow you down and force you to concentrate on day-to-day defence. Our NOC services not only assist you in managing operations smoothly but also in optimizing them further through the use of its professional and experienced, methods and technologies. Our network operations centre teams provide infrastructure monitoring and management, high-level security services, and disaster recovery services 24/7.

How Our Team Work

Our Level 1 and Level 2 teams are in charge of proactively monitoring and optimizing the infrastructure security and stability of our clients’ ecosystems. Our team works with both enterprise and small business customers to improve network performance, organizational performance, and overall IT productivity

Our Network Operations Center Services

Root Cause Analysis (RCA)

It is a strategy used to track down the basic reason for the issue of imperfection

Capacity Forecasting

Our instrument predicts how much stockpiling an association will require to identify and measure overall capacity of the production

Preventive Maintenance

It will assist with guaranteeing that your network gadgets,PCs and workers are continually working ideally ,safely and dependably

Proactive Monitoring

Improves the quality of service while costs are reduced allowing companies to respond to changes promptly

Performance Reporting

The work results of different cycles are additionally dissected and consolidated into performance reports to analyzes a project’s progress and inform stakeholders

Security Patches

A security patch is a change applied to a resource to right the shortcoming portrayed by a weakness

Unified SLA

Service level agreement permit association to characterize the degree of administration they deal with their clients

Trend Analysis

It is a factual procedure that attempts to decide future developments of a given variable by breaking down corded patterns

NOC Services Portfolio

NOC Management 

Security (Firewall and IPS Management)
Email management ( Exchange, Office 365, etc)
Services for storage management
Database management (SQL and Oracle)
Network management
Complete Deskside management (patching, troubleshooting, endpoint security)

24/7 NOC Proactive Monitoring Services

Proactive Alert Monitoring & Reporting 24/7

Networks
Applications
Wireless Access Points
Routers and Switches
Websites
Power and facility systems
Servers
VPN Tunnels
Virtualization monitoring (Vmware, OVM, Hyper v)

Service Level Agreements (SLAs) and Helpdesk

1. Monitoring and management of SLAs 24 /7

Availability SLA’s
Change management SLA’s
Release management SLA’s
Incident and Service fulfillment SLA’s
Problem Management SLA’s

2. 24-hour technical support desk to manage tickets and provide remote assistance

3. Comprehensive documentation and Reporting

Why Choose Techensglobal ?

COMPETENCE

Our highly experienced team with vast technological expertise is fully equipped to deliver perfect solutions for all your requirements.

COMMITMENT

Our dedicated and professionally skilled team works relentlessly to ensure error-free and timely delivery of solutions to our clients.

CREDIBILITY

With the best talent on-board and following best practices, we are fully committed to provide technically superior and the most efficient solutions to our clients.

COLLABORATION

Our highly experienced team with vast technological expertise is fully equipped to deliver perfect solutions for all your requirements.

CLIENT ORIENTATION

With the Client-First approach; all our efforts are aimed towards creating winning solutions for our clients, even if that calls for going the extra mile.

CLIENT SATISFACTION

For us Client satisfaction is supreme; we take full ownership and responsibility to offer you more value for your money and keep you ahead of your competition.

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